Personal Data Protection big321

Introduction and Scope of This Policy

This Privacy Policy is issued by big321 ("we", "platform" or "big321") and applies to all users, registered members and visitors of the big321 website. By registering an account or using any services provided by big321, you agree to the terms outlined in this Privacy Policy.

We understand that your trust in this platform depends on how we handle your personal information. As such, we have drafted this policy in a transparent and comprehensive manner so that you fully understand the rights and responsibilities relating to your personal data when using big321.

This policy covers all information collected through the big321 website, mobile applications, customer support services, and any other interactions with our platform. Should there be any amendments to this policy, you will be notified via email or in-platform notification.

Personal Information We Collect

big321 collects personal information required to provide safe and transparent online casino and sports betting services. The types of information we collect include:

• Account Registration Information: Full name, date of birth, identity card number (MyKad), email address, mobile phone number, username and encrypted password.
• Financial Information: E-wallet details (Touch 'n Go eWallet, Boost), DuitNow information, FPX account details for deposit and withdrawal purposes.
• Device and Technical Information: IP address, browser type, operating system, access log data and cookie information required for platform operations.
• Transaction Information: Deposit history, withdrawal records, gaming activity and bonuses credited to your account.
• Communications: Records of conversations with our customer support team via live chat or email.

We do not collect information beyond what is required for the stated purposes. Sensitive information such as MyKad numbers is collected solely for identity verification (KYC) purposes in line with international licensing requirements.

Purpose of Using Personal Information

The personal information you provide to big321 is used for the following purposes:

• Processing account registration and verifying your identity as a valid member aged 21 and above.
• Processing minimum deposits of RM30 and minimum withdrawals of RM50 via the chosen payment method.
• Ensuring financial transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH) are processed correctly and securely.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Crediting the 200% first deposit welcome bonus of up to RM1,000 and applicable VIP membership benefits.
• Complying with legal requirements and international licensing regulations applicable to our operations.
• Preventing fraud, money laundering and any other illegal activities through our platform.
• Sending service-related communications such as transaction confirmations, security alerts and important service updates.

Sharing and Disclosure of Information

big321 does not sell, rent or disclose your personal information to third parties for commercial marketing purposes. However, there are certain circumstances where information may need to be shared:

• Payment Processors: Information required to process transactions is shared with recognised payment service providers such as Touch 'n Go, DuitNow and the FPX network. These providers are bound by strict confidentiality obligations.
• Service Providers: Third parties that assist us in operating the platform — including cloud computing, analytics and technical support services — have limited access to data and are required to comply with our privacy policy.
• Legal Requirements: big321 may disclose information to relevant authorities if required by law, court order or regulatory requirement.
• Rights Protection: In cases where disclosure is required to protect our legal rights or to prevent fraud and platform misuse.

Any third party we work with is required to uphold the same strict data protection standards that we apply ourselves. big321 takes full responsibility for ensuring our partners handle your data appropriately.

Cookies and Tracking Technologies

big321 uses cookies and similar tracking technologies to improve the user experience, maintain account security and understand platform usage patterns. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functions such as login session verification, account management and transaction security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform so we can further improve the services provided.
• Functional Cookies: Remember your preferences such as selected language and display settings to make your experience more comfortable.

You may manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of some parts of the big321 platform.

Data Retention Period

big321 retains your personal information for as long as your account is active or as long as required to provide services. Our data retention periods are as follows:

• Active Account Data: Retained for the duration your account is active and in use on the big321 platform.
• Financial Transaction Data: Deposit and withdrawal transaction records are retained for the period specified by licensing requirements and anti-money laundering regulations.
• Communication Data: Customer support conversation logs are retained for service quality purposes and to resolve any disputes that may arise.
• Closed Account Data: After an account is closed, certain personal information is still retained for the period required by law and regulations before being permanently deleted.

Once the retention period has ended or upon your valid request, big321 will delete or anonymise your data in accordance with secure data deletion procedures.

Data Security and Protective Measures

big321 takes data security very seriously. We implement multiple layers of protection to keep your personal information safe:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Two-factor authentication (2FA) system to protect your account access from unauthorised entry.
• Continuous monitoring of suspicious account activity with an automated fraud detection system.
• Regular security audits by our internal security team and independent experts.
• Strict access controls where only authorised staff may access user data.
• Password storage using cryptographic hashing — we never store passwords in plain text.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. If you suspect any suspicious activity in your account, please contact our customer support immediately.

Changes to This Privacy Policy

big321 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or industry best practices. Any material changes will be communicated to you through:

• An email notification to the address registered to your account.
• A prominent notice on the big321 homepage before the changes take effect.
• An update to the "Last Updated" date shown at the top of this document.

Your continued use of the big321 platform after any policy changes take effect will be considered your acceptance of the updated terms. If you do not agree with any amendment, you should stop using the platform and contact us to close your account.

How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how big321 handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom of the big321 website in Malay and English.
• Support Email: [email protected] — we aim to respond to all privacy enquiries within a reasonable timeframe.

When submitting a data-related enquiry or request, please include your registered username and sufficient details so that we can process your request efficiently. We will verify your identity before processing any data access or deletion request.